E-commerce Operations Manager Job Vacancy in Manzini, Eswatini – Retail & E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia

Location: Manzini, Eswatini

Experience: 5+ years in e-commerce operations or retail management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Jumia is Africa’s leading online marketplace, connecting millions of consumers with a wide range of products and services across the continent. With a strong commitment to digital transformation, Jumia has expanded its footprint into Eswatini, offering local shoppers a seamless online experience while creating valuable career opportunities for Eswatini talent. As part of Jumia’s growth strategy, the company is investing heavily in logistics, technology, and customer service excellence, making it an exciting place to build a dynamic career in the fast‑growing e‑commerce sector. This role contributes directly to Jumia’s mission of making online shopping accessible, reliable, and affordable for all Eswatini residents.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational workflow of Jumia’s Manzini hub, ensuring that order fulfillment, inventory management, last‑mile delivery, and customer service operate at peak efficiency. Reporting to the Regional Operations Director, the manager will collaborate with cross‑functional teams, including technology, marketing, finance, and supply chain, to drive continuous improvement, optimize processes, and support the rapid scaling of Jumia’s platform in Eswatini. This position plays a pivotal role in delivering an outstanding customer experience, reducing operational costs, and achieving key performance indicators that align with Jumia’s broader business objectives. For more information about Jumia’s presence in Eswatini, visit https://eswatinijobsearch.com/.

Key Responsibilities

• Oversee daily operations of the Manzini fulfillment center, including receiving, storage, picking, packing, and shipping.
• Develop and implement SOPs to improve order accuracy, reduce processing time, and enhance warehouse safety.
• Manage relationships with third‑party logistics providers, negotiate service level agreements, and monitor delivery performance.
• Analyze operational data to identify bottlenecks, forecast demand, and optimize inventory levels.
• Lead a team of supervisors, warehouse staff, and customer service agents, providing coaching, performance feedback, and career development.
• Collaborate with the technology team to integrate automation tools, warehouse management systems, and data analytics platforms.
• Ensure compliance with local regulations, health and safety standards, and Jumia’s corporate policies.
• Prepare regular operational reports for senior leadership, highlighting key metrics such as order cycle time, fulfillment cost per order, and customer satisfaction scores.

Required Skills

• Strong leadership and people‑management abilities with a focus on team empowerment.
• Excellent analytical skills and proficiency in data‑driven decision making.
• In‑depth knowledge of e‑commerce logistics, warehouse operations, and supply chain best practices.
• Effective communication and stakeholder‑management skills.
• Proficiency with ERP/WMS systems and Microsoft Office Suite.
• Ability to thrive in a fast‑paced, technology‑driven environment.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Relevant certifications such as Certified Supply Chain Professional (CSCP) or Lean Six Sigma are advantageous.

Experience

Minimum of five years of progressive experience in e‑commerce operations, retail logistics, or warehouse management, with at least two years in a supervisory or managerial role. Experience in emerging markets or within the Southern African region is highly valued.

Salary

The competitive salary range for this role is SSP 250,000 – 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with company matching.
• Paid annual leave and statutory holidays.
• Employee discount on Jumia purchases.
• Professional development budget.
• Transportation allowance.

Training

• Comprehensive onboarding program covering Jumia’s platform, operational tools, and company culture.
• Ongoing leadership development workshops and e‑learning modules.
• Access to industry conferences and certification courses.

Working Environment

The role is based in a modern, climate‑controlled fulfillment facility in Manzini, equipped with state‑of‑the‑art warehousing technology. Employees enjoy a collaborative, inclusive culture that encourages innovation, continuous learning, and work‑life balance. Flexible working hours and occasional remote work options are available for eligible staff.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Jumia careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.