Digital Payments Product Manager Job Vacancy in Kwaluseni, Eswatini – Banking & Financial Services

Job Description

Position:Digital Payments Product Manager

Company:First National Bank (FNB) Eswatini

Location:Kwaluseni, Eswatini

Experience:5+ years in digital payments product management

Education:Bachelor’s degree in Business, Finance, Computer Science or related field

Employment Type:Full-time

Industry:Banking & Financial Services

Department:Product Management

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

First National Bank (FNB) Eswatini is a leading financial institution delivering innovative banking solutions across Southern Africa. With a strong commitment to digital transformation, FNB empowers customers and businesses to thrive in a fast‑changing economic landscape. The bank’s extensive network, cutting‑edge technology platforms, and customer‑centric culture make it a premier employer for professionals seeking dynamic career growth. As part of its strategic expansion, FNB is investing heavily in digital payments, aiming to become the market leader for seamless, secure, and inclusive financial services in Eswatini. This focus creates a vibrant environment for talent eager to shape the future of banking. The role contributes directly to the bank’s vision of delivering world‑class digital experiences, supporting the national agenda for financial inclusion and economic development. Candidates will join a collaborative team that values innovation, integrity, and community impact, making this an exciting opportunity for those passionate about fintech and the broader Eswatini Jobs market.

Job Overview

The Digital Payments Product Manager will lead the end‑to‑end lifecycle of FNB’s digital payment products, including mobile wallets, online checkout solutions, and QR‑code based transactions. Reporting to the Head of Digital Banking, the manager will define product strategy, prioritize features, and work closely with technology, risk, compliance, and marketing teams to deliver secure, user‑friendly solutions. This role is central to driving adoption of digital payments across retail, corporate, and government sectors, aligning with Eswatini’s digital economy goals. For more information about FNB’s digital initiatives, visit https://eswatinijobsearch.com/. The position offers a unique platform to influence product direction, enhance customer experience, and contribute to the bank’s growth in a competitive market.

Key Responsibilities

• Develop and execute the product roadmap for digital payment solutions, ensuring alignment with business objectives and regulatory requirements.
• Conduct market research, competitor analysis, and customer interviews to identify emerging trends and unmet needs in the Eswatini payments landscape.
• Collaborate with UX/UI designers, engineers, and data analysts to create intuitive, secure, and scalable payment interfaces.
• Define product specifications, user stories, and acceptance criteria, and prioritize backlog items using agile methodologies.
• Work with risk and compliance teams to embed security controls, fraud detection mechanisms, and AML/KYC standards into product design.
• Lead product launch activities, including go‑to‑market strategy, pricing, promotional campaigns, and stakeholder communication.
• Monitor product performance metrics, analyze usage data, and iterate on features to improve adoption and customer satisfaction.
• Serve as the primary point of contact for internal and external partners, including merchants, fintech startups, and regulatory bodies.
• Prepare regular reports for senior leadership, highlighting key achievements, challenges, and roadmap updates.

Required Skills

• Strong understanding of digital payments ecosystems, fintech trends, and regulatory frameworks in Southern Africa.
• Proven experience managing product lifecycles using agile or scrum methodologies.
• Excellent analytical skills with the ability to translate data insights into actionable product improvements.
• Effective communication and stakeholder management abilities, capable of influencing cross‑functional teams.
• Knowledge of API integration, mobile app development, and security standards such as PCI DSS.
• Strategic thinking combined with a hands‑on approach to problem solving.
• Ability to work in a fast‑paced environment and manage multiple priorities simultaneously.

Education

A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Technology, or a related discipline is required. Advanced certifications in product management (e.g., AIPMM, Pragmatic Institute) or fintech are advantageous.

Experience

Minimum of five years of experience in product management, specifically within digital payments, fintech, or banking technology. Demonstrated success in launching digital products and driving user adoption in a regulated environment is essential.

Salary

The role offers a competitive salary range of SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentive schemes are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Generous paid leave, including annual, sick, and parental leave.
• Employee assistance program and wellness initiatives.
• Access to professional development funds and certification support.

Training

• Onboarding program covering FNB’s digital banking platforms, compliance standards, and corporate culture.
• Continuous learning opportunities through internal workshops, external courses, and industry conferences.
• Mentorship from senior product leaders and fintech experts.

Working Environment

FNB Eswatini offers a modern, collaborative workspace in Kwaluseni equipped with the latest technology tools. The culture promotes innovation, teamwork, and a strong work‑life balance. Employees are encouraged to share ideas, experiment with new solutions, and contribute to community outreach programs that support financial literacy across Eswatini.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the FNB careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for an initial virtual interview followed by a face‑to‑face assessment at the Kwaluseni office.

Equal Opportunity Statement

First National Bank (FNB) Eswatini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.