Senior E-commerce Operations Manager Job Vacancy in Lobamba, Eswatini – Retail & E-commerce

Job Description

Position: Senior E-commerce Operations Manager

Company: Amazon Eswatini

Location: Lobamba, Eswatini

Experience: 7+ years

Education: Master’s Degree

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Amazon Eswatini is a leading force in the digital marketplace, driving innovation and efficiency in the retail sector across the region. As a global leader in e-commerce, our local operations in Lobamba focus on delivering unparalleled customer experiences through cutting-edge technology and streamlined logistics. We are committed to creating a seamless shopping journey for every user, ensuring that products are available, affordable, and delivered with precision. Our mission is to be Earth’s most customer-centric company, and we achieve this by fostering a culture of innovation, obsession with customer experience, and high operational standards. We provide significant career opportunities in Eswatini for professionals looking to work at the intersection of technology and retail logistics.

Job Overview

We are seeking a highly strategic and detail-oriented Senior E-commerce Operations Manager to lead our expanding digital marketplace operations. This role is critical to our success in the region, as you will be responsible for overseeing the entire lifecycle of online transactions, from inventory management to final delivery coordination. You will work closely with cross-functional teams to optimize our digital storefront, manage vendor relationships, and ensure that our operational workflows are scalable and efficient. This is a high-impact role that requires a deep understanding of digital consumer behavior and supply chain management. For more information on available roles, visit https://eswatinijobsearch.com.

Key Responsibilities

• Design and implement scalable operational processes to support rapid growth in the Eswatini market.
• Monitor key performance indicators (KPIs) related to order fulfillment, delivery speed, and customer satisfaction.
• Collaborate with the technology team to enhance the user interface and checkout experience on the platform.
• Manage third-party logistics providers to ensure timely and accurate delivery of customer orders.
• Oversee inventory levels and demand forecasting to prevent stockouts and minimize excess inventory.
• Lead and mentor a diverse team of operations specialists to achieve departmental goals.

Required Skills

• Advanced proficiency in data analytics and business intelligence tools.
• Expertise in e-commerce platform management and digital marketplace dynamics.
• Strong leadership and team management capabilities in a fast-paced environment.
• Exceptional problem-solving skills and the ability to make data-driven decisions.
• Comprehensive understanding of regional logistics and supply chain optimization.

Education

A Master’s Degree in Business Administration, Supply Chain Management, or a related field is required. Candidates with exceptional experience and a Bachelor’s degree may be considered.

Experience

A minimum of 7 years of experience in e-commerce operations, retail management, or supply chain logistics is essential. Proven experience in a leadership role within a multinational corporation is highly preferred. You should have a track record of managing complex operational workflows and driving efficiency through technology. For more job vacancies in the region, check https://lesothojobsearch.com/.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and qualifications.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses.
• Flexible working arrangements and remote work options.
• Generous paid time off and parental leave.

Training

• Continuous professional development programs.
• Leadership training and executive coaching.
• Access to advanced technical certifications in e-commerce and data science.

Working Environment

The working environment is dynamic, fast-paced, and highly collaborative. You will be part of a diverse team that values innovation and continuous improvement. While the role is based in Lobamba, you will interact with global teams across different time zones. We prioritize a culture of excellence and provide the tools necessary to succeed in a digital-first world. If you are looking for employment in Eswatini, this is a premier opportunity. Explore more at https://tanzaniajobsearch.com/job-vacancy-tanzania/.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official careers portal. We are currently hiring in Eswatini and look forward to reviewing your application. Please ensure all documentation is accurate and reflects your professional achievements.

Equal Opportunity Statement

Amazon Eswatini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, non-qualified disability status, or veteran status. We are proud to offer career opportunities in Eswatini to talented individuals from all backgrounds.