Logistics Operations Manager Job Vacancy in Mbabane, Eswatini – Logistics & Supply Chain

Job Description

Position: Logistics Operations Manager

Company: DHL Express

Location: Mbabane, Eswatini

Experience: 5+ years in logistics operations management

Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

DHL Express is a global leader in international shipping, courier services and supply chain management, operating in more than 220 countries and territories. In Eswatini, DHL has built a reputation for reliable, fast, and innovative logistics solutions that support both local businesses and multinational corporations. The company’s commitment to sustainability, technology integration, and customer‑centric service makes it an attractive employer for professionals seeking dynamic career growth. As part of DHL’s regional network, the Mbabane hub plays a critical role in connecting Eswatini’s import‑export activities with the broader Southern African market, offering employees exposure to diverse trade flows and cutting‑edge logistics platforms. This environment creates abundant opportunities for career advancement, skill development, and participation in high‑impact projects that shape the future of logistics in Eswatini.

Job Overview

The Logistics Operations Manager will lead the end‑to‑end management of DHL’s freight forwarding, warehousing, and distribution activities at the Mbabane hub. Reporting to the Regional Operations Director, you will be responsible for optimizing operational efficiency, ensuring compliance with international trade regulations, and delivering superior service levels to our customers. You will collaborate closely with cross‑functional teams, including customs, transportation, sales, and IT, to implement process improvements and technology solutions that drive cost savings and enhance visibility across the supply chain. This role offers a unique platform to influence strategic decisions, mentor a skilled workforce, and contribute to DHL’s mission of connecting people and improving lives. For more information about DHL’s presence in Eswatini, visit our career portal.

Key Responsibilities

• Oversee daily warehouse operations, freight handling, and outbound/inbound logistics to meet service level agreements.
• Develop and implement SOPs that improve throughput, reduce errors, and ensure safety compliance.
• Monitor key performance indicators (KPIs) such as on‑time delivery, inventory accuracy, and cost per shipment, and generate actionable reports.
• Coordinate with customs authorities to ensure timely clearance and adherence to regulatory requirements.
• Lead a team of supervisors, coordinators, and warehouse staff, providing coaching, performance feedback, and career development plans.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Manage relationships with third‑party carriers, vendors, and key customers to resolve issues and negotiate service contracts.

Required Skills

• Strong analytical ability to interpret data and make evidence‑based decisions.
• Excellent leadership and people‑management skills with a focus on team empowerment.
• Proficiency in logistics software (e.g., SAP TM, Oracle Transportation Management) and Microsoft Office Suite.
• In‑depth knowledge of international trade regulations, customs procedures, and hazardous material handling.
• Effective communication and stakeholder‑management capabilities.
• Problem‑solving mindset with a track record of implementing process improvements.

Education

A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline is required. Professional certifications such as APICS CPIM, CSCP, or PMP are considered an advantage.

Experience

Minimum of five years of progressive experience in logistics operations, with at least two years in a supervisory or managerial role within a multinational logistics provider or similar environment.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Paid annual leave, sick leave, and public holidays in accordance with Eswatini labor law.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career mobility within DHL’s global network.

Training

• Onboarding program that includes DHL’s Global Logistics Academy modules.
• Continuous professional development through workshops, webinars, and certifications.
• Leadership development tracks for high‑potential managers.
• Access to e‑learning platforms for technical and soft‑skill enhancement.

Working Environment

The role is based at DHL’s modern warehouse facility in Mbabane, featuring state‑of‑the‑art material handling equipment, advanced IT systems, and a safety‑first culture. Employees benefit from a collaborative atmosphere, flexible shift patterns, and a supportive management team that values diversity and inclusion.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the DHL Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.