E-commerce Operations Manager Job Vacancy in Matsapa, Eswatini – Retail

Job Description

Position: E-commerce Operations Manager

Company: Pick n Pay Stores Ltd.

Location: Matsapa, Eswatini

Experience: 5-7 years in e-commerce operations or retail management

Education: Bachelor’s degree in Business Administration, Commerce or related field

Employment Type: Full-time

Industry: Retail

Department: Business Development

Salary: SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Pick n Pay Stores Ltd. is a leading international retail chain with a strong presence across Southern Africa, including a growing network of supermarkets and hypermarkets in Eswatini. The company is renowned for its commitment to customer satisfaction, innovative product assortments, and community engagement. As part of its strategic expansion, Pick n Pay is investing heavily in digital commerce to meet the evolving shopping habits of Eswatini consumers. This focus on online retail creates a dynamic environment for professionals seeking to shape the future of shopping in the region. The organization values diversity, sustainability, and continuous improvement, making it an attractive employer for ambitious talent looking for career growth in Eswatini Jobs.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end online shopping experience for Pick n Pay customers in Eswatini. Reporting to the Head of Digital Retail, you will be responsible for overseeing order fulfillment, inventory synchronization, logistics coordination, and customer service excellence across all digital channels. This role requires a blend of strategic thinking and hands‑on execution to ensure that the e‑commerce platform operates efficiently, meets performance targets, and delivers a seamless experience that drives repeat business. For more information about Pick n Pay’s digital initiatives, visit https://eswatinijobsearch.com/.

Key Responsibilities

• Develop and implement operational processes that support online order processing, inventory management, and last‑mile delivery.
• Collaborate with IT, marketing, and supply‑chain teams to integrate the e‑commerce platform with in‑store systems.
• Monitor key performance indicators such as order accuracy, delivery time, and customer satisfaction, and drive continuous improvement.
• Manage relationships with third‑party logistics providers and negotiate service level agreements.
• Lead a cross‑functional team of supervisors, analysts, and customer service representatives to achieve operational excellence.
• Ensure compliance with local regulations, data protection standards, and Pick n Pay’s internal policies.
• Prepare regular reports for senior leadership on operational performance, cost efficiencies, and growth opportunities.

Required Skills

• Strong analytical abilities with proficiency in data‑driven decision making.
• Excellent project management and stakeholder coordination skills.
• In‑depth knowledge of e‑commerce platforms, order management systems, and logistics workflows.
• Effective communication and leadership capabilities to motivate and guide teams.
• Problem‑solving mindset with the ability to adapt quickly to changing market conditions.
• Proficiency in Microsoft Office Suite and familiarity with ERP integrations.

Education

A bachelor’s degree in Business Administration, Commerce, Supply Chain Management, or a related discipline is required. Candidates with additional certifications in e‑commerce, project management (PMP), or logistics are highly regarded.

Experience

Applicants must have 5‑7 years of progressive experience in e‑commerce operations, retail logistics, or a similar role within a fast‑moving consumer goods environment. Prior experience in a supervisory or managerial capacity is essential.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per annum, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Employee discount on all Pick n Pay stores and online purchases.
• Paid annual leave, sick leave, and public holidays in accordance with Eswatini labor law.
• Opportunities for career advancement and professional development.

Training

• Onboarding program covering company culture, systems, and operational standards.
• Continuous learning workshops on e‑commerce trends, data analytics, and leadership.
• Access to online courses and certifications through Pick n Pay’s learning portal.

Working Environment

The role is based at Pick n Pay’s regional office in Matsapa, offering a modern, collaborative workspace equipped with the latest technology. Employees enjoy a supportive culture that encourages innovation, teamwork, and work‑life balance. The company promotes a safe and inclusive environment where every voice is heard.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Pick n Pay careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

Pick n Pay Stores Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.