Retail Operations Analyst Job Vacancy in Matsapha, Eswatini – Retail

Job Description

Position:Retail Operations Analyst

Company:Pick n Pay Stores

Location:Matsapha, Eswatini

Experience:2-4 years in retail operations or supply chain analysis

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 15,000 – 25,000 per month

Vacancies:1

Company Overview

Pick n Pay Stores is a leading international retail chain with a strong presence across Southern Africa. Known for its commitment to quality, affordability, and community engagement, Pick n Pay has been expanding its footprint in Eswatini, bringing modern retail experiences to local consumers. The Matsapha store serves as a regional hub, offering a wide range of groceries, fresh produce, household goods, and digital services. As part of its growth strategy, Pick n Pay is dedicated to creating sustainable career pathways, fostering a culture of innovation, and supporting the economic development of Eswatini. The company’s focus on employee empowerment, customer satisfaction, and ethical sourcing makes it an attractive employer for ambitious professionals seeking long‑term career growth.

Job Overview

The Retail Operations Analyst will play a pivotal role in optimizing store performance, enhancing supply chain efficiency, and driving data‑backed decision making across the Matsapha outlet. Reporting to the Operations Manager, the analyst will collaborate with cross‑functional teams, including merchandising, logistics, finance, and IT, to ensure seamless store operations. This position offers a unique opportunity to contribute to a dynamic retail environment while gaining exposure to cutting‑edge retail technologies and best practices. Candidates will be part of a forward‑thinking team that values analytical rigor, creativity, and a customer‑centric mindset. For more information about Pick n Pay’s career opportunities, visit the main job portal at https://eswatinijobsearch.com.

Explore additional resources and regional job trends at https://www.egyptjobsearch.com/.

Key Responsibilities

• Analyze daily sales, inventory turnover, and foot traffic data to identify trends and recommend actionable improvements.
• Develop and maintain performance dashboards that track key performance indicators (KPIs) such as sell‑through rates, stock‑out incidents, and gross margin.
• Collaborate with the merchandising team to optimize product assortment, pricing strategies, and promotional calendars based on data insights.
• Coordinate with the logistics and supply chain teams to streamline replenishment cycles, reduce lead times, and minimize waste.
• Conduct root‑cause analysis of operational issues, propose corrective actions, and monitor implementation outcomes.
• Support the budgeting and forecasting process by providing accurate sales projections and expense analyses.
• Prepare regular reports for senior management, highlighting operational efficiencies, cost‑saving opportunities, and growth prospects.
• Assist in the rollout of new retail technologies, such as point‑of‑sale (POS) upgrades and inventory management systems.

Required Skills

• Strong analytical abilities with proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
• Excellent communication skills, both written and verbal, to convey complex data insights to non‑technical stakeholders.
• Detail‑oriented mindset with a focus on accuracy and data integrity.
• Ability to work independently and as part of a multidisciplinary team.
• Problem‑solving orientation with a proactive approach to identifying and addressing operational challenges.
• Knowledge of retail metrics, supply chain fundamentals, and merchandising principles.

Education

A bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, Economics, or a related discipline is required. Candidates with additional certifications in data analytics, such as a Certified Business Analyst Professional (CBAP) or Microsoft Power BI certification, will be given preference.

Experience

Applicants should have 2‑4 years of hands‑on experience in retail operations, supply chain analysis, or a similar analytical role within a fast‑moving consumer goods (FMCG) environment. Experience with multinational retail chains or exposure to Eswatini’s retail market is advantageous.

Salary

The compensation package ranges from SSP 15,000 to SSP 25,000 per month, commensurate with experience and qualifications. Salary is complemented by performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings scheme with employer contributions.
• Employee discount program across all Pick n Pay stores.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting to the Matsapha location.

Training

• On‑boarding program covering company culture, systems, and retail processes.
• Continuous professional development workshops on data analytics, retail technology, and leadership.
• Access to online learning platforms for skill enhancement.

Working Environment

The Matsapha store offers a modern, collaborative workspace equipped with the latest retail technologies. Employees enjoy a supportive team atmosphere, open communication channels, and opportunities to contribute ideas that shape store strategy. Pick n Pay promotes a healthy work‑life balance, encouraging staff to engage in community outreach and sustainability initiatives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Pick n Pay careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Pick n Pay Stores is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.