Network Operations Manager Job Vacancy in Mbabane, Eswatini – Telecom

Job Description

Position: Network Operations Manager

Company: MTN Eswatini

Location: Mbabane, Eswatini

Experience: 5+ years in network operations management

Education: Bachelor’s degree in Telecommunications, Electrical Engineering or related field

Employment Type: Full-time

Industry: Telecom

Department: Network Operations

Salary: SSP 30,000 – 45,000 per month

Vacancies:1

Company Overview

MTN Eswatini, a subsidiary of the multinational telecommunications leader MTN Group, has been delivering innovative mobile and data services across Eswatini since 1994. With a subscriber base exceeding 1.2 million, the company plays a pivotal role in connecting individuals, businesses, and government institutions throughout the kingdom. MTN’s commitment to digital inclusion, sustainable development, and community empowerment has earned it recognition as a top employer in the region. As part of its strategic growth plan, MTN Eswatini continues to invest in next‑generation network infrastructure, including 4G LTE expansion and the rollout of 5G trials, creating a dynamic environment for technology professionals seeking career advancement in Eswatini Jobs.

Job Overview

The Network Operations Manager will lead the planning, implementation, and optimization of MTN Eswatini’s core network services. Reporting to the Head of Network Engineering, the successful candidate will oversee a team of engineers and technicians responsible for maintaining network reliability, performance, and security across the country. This role is central to ensuring high‑quality voice, data, and broadband services for millions of customers, directly supporting MTN’s mission to be the leading digital services provider in Eswatini. The position offers a unique opportunity to shape the future of telecommunications in a fast‑growing market, making it an attractive Career Opportunity in Eswatini for seasoned professionals.

Key Responsibilities

• Lead day‑to‑day network operations, including monitoring, fault management, and performance optimization.
• Develop and enforce network standards, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Coordinate network upgrades, expansions, and migrations, including 4G LTE enhancements and 5G pilot projects.
• Manage vendor relationships, service level agreements, and third‑party contracts related to network equipment and services.
• Analyze network performance data to identify trends, capacity constraints, and opportunities for improvement.
• Prepare and present regular operational reports to senior management and stakeholders.
• Mentor and develop the network operations team, fostering a culture of continuous learning and innovation.
• Ensure network security measures are implemented and updated to protect against cyber threats.
• Participate in disaster recovery planning and execute network restoration activities when needed.
• Collaborate with the sales and product teams to support new service launches and customer solutions.

Required Skills

• Strong knowledge of mobile core network technologies (e.g., LTE, EPC, IMS).
• Proficiency in network monitoring tools, OSS/BSS platforms, and performance analytics.
• Experience managing large‑scale network projects and cross‑functional teams.
• Excellent problem‑solving abilities and decision‑making under pressure.
• Effective communication skills for interacting with technical and non‑technical stakeholders.
• Familiarity with regulatory frameworks governing telecommunications in Eswatini.
• Leadership qualities with a focus on team development and mentorship.
• Project management certification (e.g., PMP) is an advantage.

Education

A Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a closely related discipline is required. Candidates holding a Master’s degree or relevant professional certifications will be given preference.

Experience

Applicants must have a minimum of five (5) years of progressive experience in network operations, with at least two (2) years in a supervisory or managerial capacity. Experience within a mobile network operator environment, preferably in the Southern African region, is highly desirable.

Salary

The compensation package ranges from SSP 30,000 to SSP 45,000 per month, commensurate with experience and qualifications. In addition to the base salary, the role includes performance‑based incentives, health insurance, and a pension scheme.

Benefits

• Comprehensive medical and dental coverage for employee and dependents.
• Retirement savings plan with company matching contributions.
• Annual performance bonus linked to network KPIs.
• Employee assistance program and wellness initiatives.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Mobile device allowance and discounted MTN services.
• Opportunities for international assignments and cross‑border projects.

Training

• Access to MTN Group’s global learning platform for continuous skill development.
• Sponsored certifications in network technologies (e.g., Cisco, Nokia, Huawei).
• Leadership development workshops and mentorship programs.
• On‑the‑job training for emerging 5G and IoT solutions.

Working Environment

MTN Eswatini offers a collaborative, fast‑paced workplace where innovation is encouraged. Employees benefit from modern office facilities in Mbabane, flexible working arrangements, and a culture that values diversity, inclusion, and community impact. The company’s commitment to sustainable practices ensures a responsible work environment aligned with global standards.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal at https://eswatinijobsearch.com/. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for an interview.

Equal Opportunity Statement

MTN Eswatini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy in Employment in Eswatini.