Hospitality Guest Services Coordinator Job Vacancy in Manzini, Eswatini – Tourism & Hospitality

Job Description

Position: Hospitality Guest Services Coordinator

Company: Theemane Luxury Resorts

Location: Manzini, Eswatini

Experience: 3-5 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Front Office Operations

Salary: 85,000 SSP – 125,000 SSP per annum

Vacancies: 1

Company Overview

Theemane Luxury Resorts is a premier hospitality leader dedicated to providing unparalleled luxury experiences across the Southern African region. We specialize in high-end boutique lodging, fine dining, and bespoke concierge services that cater to international travelers and local dignitaries alike. As a cornerstone of the local tourism sector, we pride ourselves on our commitment to cultural authenticity and world-class service standards. Our mission is to create lasting memories for every guest through meticulous attention to detail and a deep respect for the local Eswatini heritage. We are currently expanding our footprint and looking for exceptional talent to join our growing team of professionals.

For more information regarding our corporate mission and values, please visit https://eswatinijobsearch.com.

Job Overview

We are seeking a highly organized and charismatic Hospitality Guest Services Coordinator to join our front-of-house team in Manzini. This role is pivotal in ensuring that every guest’s journey—from pre-arrival to post-departure—is seamless, personalized, and extraordinary. You will act as the primary liaison between our guests and various resort departments, ensuring that all special requests, dietary requirements, and itinerary details are communicated and executed perfectly. This is a high-visibility role that requires a blend of administrative precision and exceptional interpersonal skills. As we continue to lead the way in luxury tourism, this position offers significant career growth within the hospitality sector.

Key Responsibilities

• Coordinate all guest arrival and departure logistics to ensure a smooth check-in/check-out process.
• Manage complex guest itineraries, including transport, dining reservations, and excursion bookings.
• Liaise with housekeeping and maintenance departments to ensure room readiness meets luxury standards.
• Resolve guest complaints or special requests with immediate and professional action.
• Maintain accurate guest profiles and preference databases to facilitate personalized service.
• Oversee the concierge desk during peak hours to ensure rapid response times.

Required Skills

• Advanced proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Exceptional verbal and written communication skills in English and local languages.
• Strong problem-solving abilities under high-pressure situations.
• High level of emotional intelligence and cultural sensitivity.
• Meticulous organizational and time-management capabilities.

Education

A minimum of a Bachelor’s Degree in Hospitality Management, Tourism Management, or a related field is required. Professional certifications in Guest Relations or Luxury Service Standards are highly advantageous.

Experience

Candidates must possess at least 3 to 5 years of experience in a front-office or guest relations role within a 4-star or 5-star hotel environment. Proven experience in managing high-net-worth individual (HNWI) expectations is preferred.

Salary

The successful candidate will receive a competitive annual salary ranging from 85,000 SSP to 125,000 SSP, depending on experience and qualifications.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses.
• Subsidized meals during working shifts.
• Generous annual leave and paid public holidays.
• Discounts on stays at our sister properties across the region.

Training

• Advanced Luxury Service Excellence training.
• Digital Hospitality Systems certification.
• Conflict Resolution and De-escalation workshops.

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Working Environment

The working environment is fast-paced, professional, and highly interactive. You will be working in a luxury resort setting that requires maintaining a polished appearance and a positive attitude at all times. While most work is performed in a professional office or lobby setting, occasional weekend and holiday work is required to support resort operations.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience. This is a fantastic opportunity for those seeking employment in Eswatini within a prestigious organization. Please ensure all documents are up to date. For more job vacancies in Eswatini, keep checking our portal.

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Equal Opportunity Statement

Theemane Luxury Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are hiring in Eswatini to build a team that reflects the diversity of the guests we serve.