E-commerce Marketplace Operations Manager Job Vacancy in Matsapha, Eswatini – Retail & E-commerce

Job Description

Position: E-commerce Marketplace Operations Manager

Company: Amazon Eswatini

Location: Matsapha, Eswatini

Experience: 5-7 years

Education: Bachelor’s Degree in Business Administration, Logistics, or Supply Chain Management

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations & Logistics

Salary: SSP 45,000 – SSP 65,000

Vacancies: 1

Company Overview

Amazon Eswatini is a leading force in the digital retail revolution within the Southern African region. As part of a global network of innovation, our local operations focus on bridging the gap between international suppliers and local consumers through cutting-edge logistics and digital storefront management. We are committed to revolutionizing how people shop by providing unparalleled convenience, speed, and reliability. Our presence in Matsapha serves as a critical hub for regional distribution and digital excellence. We pride ourselves on a culture of customer obsession, where every decision is made with the end-user in mind. As we continue to expand our footprint, we offer exciting career opportunities in Eswatini for professionals who thrive in fast-paced, data-driven environments. We are looking for leaders who can navigate the complexities of modern digital trade while maintaining the highest standards of operational efficiency.

Job Overview

The E-commerce Marketplace Operations Manager will be responsible for overseeing the end-to-end lifecycle of our digital marketplace within the local and regional context. This role is pivotal in ensuring that our platform remains competitive, efficient, and highly responsive to market demands. You will manage a diverse team of specialists to optimize vendor performance, streamline fulfillment processes, and enhance the overall customer journey. This is a high-impact role that requires a blend of strategic thinking and hands-on operational management. If you are looking for employment in Eswatini that offers global-scale challenges and local impact, this is the position for you. You can learn more about our global mission at https://eswatinijobsearch.com.

Key Responsibilities

• Manage and optimize third-party seller performance to ensure high service levels and product availability.
• Oversee daily marketplace operations, including order processing, inventory management, and returns handling.
• Analyze key performance indicators (KPIs) to identify bottlenecks in the fulfillment chain and implement corrective actions.
• Collaborate with the logistics team to ensure timely delivery and minimize shipping errors.
• Develop and implement strategies to increase marketplace penetration and user engagement.
• Monitor platform health and ensure compliance with local e-commerce regulations and consumer protection laws.

Required Skills

• Advanced proficiency in data analytics and business intelligence tools.
• Strong leadership and team management capabilities in a high-pressure environment.
• In-depth understanding of e-commerce logistics and supply chain management.
• Excellent communication and negotiation skills for vendor management.
• Strategic problem-solving abilities and decision-making under pressure.

Education

A minimum of a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. An MBA or advanced certification in Digital Commerce is highly preferred.

Experience

Candidates must possess between 5 to 7 years of experience in e-commerce operations, marketplace management, or high-volume retail logistics. Proven experience in managing large-scale digital platforms is essential for success in this role.

Salary

The monthly salary for this position ranges from SSP 45,000 to SSP 65,000, depending on the candidate’s experience and qualifications.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses.
• Professional development and continuous learning stipends.
• Flexible working arrangements and remote work options.

For more international career insights, visit https://tunisiajobsearch.com/job-vacancy-tunisia/.

Training

• Intensive onboarding program on Amazon’s proprietary logistics software.
• Leadership development workshops and management training.
• Advanced data science and analytics certification courses.

Working Environment

The working environment is dynamic, fast-paced, and highly collaborative. You will work in a modern office setting in Matsapha, with significant interaction with regional logistics hubs and digital teams. We foster a culture of continuous improvement and high performance, where innovation is encouraged at every level. This is a premier job vacancy in Eswatini for those seeking a high-growth career path.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are currently hiring in Eswatini and value diversity and excellence. Please ensure all documentation is submitted in PDF format.

For more global job listings, please visit https://moroccojobsearch.com/job-vacancy-morocco/.

Equal Opportunity Statement

Amazon Eswatini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.