Retail Operations Analyst Job Vacancy in Nhlangano, Eswatini – Retail

Job Description

Position: Retail Operations Analyst

Company: Shoprite Holdings Ltd.

Location: Nhlangano, Eswatini

Experience: 2-4 years in retail operations, analytics, or supply chain

Education: Bachelor’s degree in Business Administration, Retail Management, Economics, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations & Analytics

Salary: SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd. is one of Africa’s leading retail groups, operating a network of supermarkets, hypermarkets and convenience stores across the continent. In Eswatini, Shoprite has established a strong presence through its flagship stores in major towns, offering a wide range of groceries, fresh produce, household goods and value‑added services. The company is committed to delivering affordable quality products while fostering local economic growth, supporting small suppliers and creating sustainable employment opportunities. As part of its expansion strategy, Shoprite continues to invest in technology‑driven operations, data analytics and customer‑centric initiatives, making it an attractive employer for ambitious professionals seeking to shape the future of retail in Eswatini.

Shoprite’s corporate culture emphasizes teamwork, integrity, and continuous improvement. Employees are encouraged to innovate, share ideas and contribute to a vibrant workplace that values diversity and inclusion. The organization’s commitment to community development is evident through various corporate social responsibility programmes, including food security projects, youth empowerment and environmental stewardship. By joining Shoprite, candidates become part of a dynamic team that plays a pivotal role in the nation’s retail landscape and contributes to broader economic development.

Job Overview

The Retail Operations Analyst will support Shoprite’s Nhlangano store network by analysing operational data, identifying performance trends and recommending actionable improvements. This role bridges the gap between store managers, supply chain partners and corporate strategy, ensuring that daily operations align with the company’s growth objectives. The analyst will work closely with cross‑functional teams to optimise inventory levels, enhance sales forecasting accuracy and improve overall store efficiency. For more information, visit Eswatini Job Search. This position offers a unique opportunity to develop expertise in retail analytics while contributing to the success of a leading multinational retailer in Eswatini.

Key Responsibilities

• Collect, clean and analyse sales, inventory and foot‑traffic data from Nhlangano stores.
• Develop and maintain dashboards that monitor key performance indicators such as sell‑through rates, stock‑outs and shrinkage.
• Collaborate with store managers to identify operational bottlenecks and propose data‑driven solutions.
• Support demand forecasting processes by integrating historical sales trends with promotional calendars.
• Prepare weekly and monthly performance reports for senior leadership, highlighting insights and recommendations.
• Assist in the implementation of new POS systems and ensure data integrity during roll‑outs.
• Monitor compliance with Shoprite’s merchandising standards and pricing policies.
• Participate in cross‑functional projects aimed at improving supply chain efficiency and customer experience.

Required Skills

• Proficiency in data analysis tools such as Microsoft Excel, Power BI or Tableau.
• Strong analytical mindset with the ability to translate complex data into clear business recommendations.
• Excellent communication skills for presenting findings to non‑technical stakeholders.
• Knowledge of retail operations, inventory management and sales forecasting.
• Attention to detail and strong problem‑solving abilities.
• Ability to work independently and as part of a collaborative team.
• Familiarity with retail POS systems is an advantage.

Education

A bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Candidates with additional certifications in data analytics, supply chain management or business intelligence will be given preference.

Experience

Applicants should have 2‑4 years of relevant experience in retail operations, analytics, supply chain, or a similar environment. Experience working with large data sets, generating reports and supporting store‑level decision making is essential. Prior exposure to the Eswatini retail market or Southern African retail chains is considered a strong asset.

Salary

The position offers a competitive salary range of SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total compensation package.

Benefits

• Health and medical insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Employee discount on all Shoprite stores across Eswatini.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting to Nhlangano store locations.

Training

• Comprehensive onboarding program covering Shoprite’s systems, policies and retail standards.
• Ongoing professional development workshops in data analytics, retail management and leadership.
• Access to online learning platforms for continuous skill enhancement.

Working Environment

The role is based in Nhlangano, offering a modern office setting within the Shoprite corporate hub. Employees enjoy a collaborative atmosphere, flexible working hours and a culture that encourages innovation. The position provides regular interaction with store teams, regional managers and corporate analysts, fostering a supportive network for career growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the Retail Operations Analyst role through the online portal on the Shoprite Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Holdings Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.