Network Operations Center Engineer Job Vacancy in Mbabane, Eswatini – Telecommunications

Job Description

Position:Network Operations Center Engineer

Company:Vodacom Eswatini

Location:Mbabane, Eswatini

Experience:3-5 years

Education:Bachelor’s Degree in Computer Science, Information Technology or related field

Employment Type:Full-time

Industry:Telecommunications

Department:Network Operations

Salary:SSP 30,000 – SSP 45,000 per month

Vacancies:1

Company Overview

Vodacom Eswatini is a leading telecommunications provider delivering mobile, broadband, and digital services across the Kingdom. As part of the global Vodacom Group, the company combines international expertise with deep local knowledge to support the digital transformation of businesses and consumers. With a commitment to innovation, sustainability, and community development, Vodacom Eswatini has become a trusted brand for reliable connectivity, contributing significantly to the nation’s economic growth.

The organization prides itself on a culture of excellence, encouraging continuous learning and career advancement. Employees benefit from a collaborative environment where ideas are valued, and performance is recognized. As part of its strategic vision, Vodacom Eswatini is expanding its network infrastructure, investing in 5G technology, and enhancing service quality, creating numerous career opportunities for skilled professionals in Eswatini.

Job Overview

The Network Operations Center (NOC) Engineer will play a pivotal role in monitoring, maintaining, and optimizing Vodacom Eswatini’s core network infrastructure. Reporting to the NOC Manager, the engineer will ensure high availability, performance, and security of all network elements, supporting both voice and data services. This role is essential for delivering uninterrupted connectivity to millions of customers, aligning with the company’s mission to provide world‑class telecommunications services.

For more information about Vodacom Eswatini and its commitment to career development, visit https://eswatinijobsearch.com/. This position offers a unique chance to work on cutting‑edge technologies, contribute to critical projects, and grow within a dynamic, forward‑thinking organization. It is an excellent opportunity for professionals seeking to advance their careers in the fast‑evolving telecom sector of Eswatini.

Key Responsibilities

• Monitor network performance 24/7 using NOC tools, dashboards, and alarms to detect and resolve incidents promptly.
• Analyze and troubleshoot faults across routers, switches, firewalls, and transmission equipment.
• Coordinate with field engineers and vendors to implement corrective actions and network upgrades.
• Maintain detailed incident logs, generate root‑cause analysis reports, and recommend preventive measures.
• Participate in capacity planning, performance tuning, and network optimization initiatives.
• Ensure compliance with security policies, applying patches and updates as required.
• Support major network projects, including 5G rollout, by providing technical expertise and testing.
• Collaborate with service assurance, customer support, and engineering teams to improve overall service quality.

Required Skills

• Strong knowledge of TCP/IP, MPLS, BGP, OSPF, and QoS concepts.
• Hands‑on experience with Cisco, Juniper, or Huawei routing and switching platforms.
• Proficiency in network monitoring tools such as SolarWinds, Nagios, or PRTG.
• Ability to interpret network diagrams, logs, and performance metrics.
• Excellent problem‑solving skills and a methodical approach to incident resolution.
• Effective communication skills for cross‑functional collaboration.
• Familiarity with scripting languages (Python, Bash) for automation is a plus.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline is required. Relevant certifications such as CCNA, CCNP, JNCIA, or equivalent are highly desirable.

Experience

Applicants should have 3 to 5 years of experience working in a Network Operations Center or similar environment, with a proven track record of managing large‑scale telecom networks.

Salary

The position offers a competitive salary range of SSP 30,000 to SSP 45,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Discounted mobile plans and device purchase options.

Training

• On‑boarding program covering Vodacom’s network architecture and operational procedures.
• Continuous technical training, including vendor‑specific courses and certifications.
• Access to online learning platforms for skill development.
• Mentorship from senior engineers and leadership workshops.

Working Environment

The role is based in the state‑of‑the‑art NOC facility in Mbabane, equipped with advanced monitoring systems and a collaborative workspace. Engineers work in shifts to ensure 24/7 coverage, with opportunities for remote work during off‑peak hours. The environment promotes teamwork, knowledge sharing, and a strong focus on service excellence.

Application Process

Interested candidates should submit their updated CV through the online portal on the Vodacom Eswatini careers page. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for a technical interview followed by a managerial interview. Successful applicants will receive an offer letter outlining terms of employment.

Equal Opportunity Statement

Vodacom Eswatini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. Our hiring practices reflect our dedication to fairness and merit‑based selection.