Insurance Claims Analyst Job Vacancy in Manzini, Eswatini – Insurance

Job Description

Position:Insurance Claims Analyst

Company:Old Mutual Eswatini

Location:Manzini, Eswatini

Experience:2-4 years in insurance claims handling

Education:Bachelor’s degree in Business Administration, Finance, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Department

Salary:SSP 15,000 – SSP 25,000 per month

Vacancies:1

Company Overview

Old Mutual Eswatini is a leading provider of life and general insurance solutions across Southern Africa. With a heritage spanning over a century, the company combines deep market insight with innovative product design to protect individuals, families, and businesses. Operating from its modern headquarters in Manzini, Old Mutual Eswatini serves a diverse client base, ranging from small enterprises to large corporations, and is committed to fostering financial security throughout the region. The organization prides itself on a culture of integrity, customer focus, and continuous improvement, making it an attractive employer for professionals seeking long‑term career growth in the insurance sector. As part of its strategic expansion, Old Mutual Eswatini is actively hiring talent to strengthen its claims operations, ensuring swift, fair, and transparent service for policyholders. This role contributes directly to the company’s mission of delivering reliable protection and building trust in the Eswatini market.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and settling insurance claims in accordance with company policies and regulatory standards. Reporting to the Claims Manager, the analyst will investigate claim submissions, verify documentation, coordinate with external parties, and recommend appropriate settlements. This position offers a dynamic environment where analytical rigor meets customer service excellence. Candidates will have the opportunity to work with cutting‑edge claims management software, collaborate with cross‑functional teams, and contribute to process enhancements that improve efficiency and policyholder satisfaction. For more information about Old Mutual Eswatini and its career opportunities, please visit https://eswatinijobsearch.com/. This role is a key component of Old Mutual’s commitment to hiring in Eswatini and supporting the local economy.

Key Responsibilities

• Review and assess incoming insurance claim files for completeness and accuracy.
• Conduct thorough investigations, including interviews, document verification, and liaison with medical providers, police, or other relevant parties.
• Analyze policy terms, coverage limits, and applicable regulations to determine claim eligibility.
• Prepare detailed claim reports and recommend settlement amounts to the Claims Manager.
• Maintain accurate records in the claims management system, ensuring data integrity and confidentiality.
• Communicate claim decisions clearly and empathetically to policyholders and brokers.
• Identify trends or potential fraud indicators and escalate suspicious cases for further review.
• Collaborate with underwriting, legal, and finance departments to resolve complex claim issues.
• Participate in continuous improvement initiatives to streamline claim processing workflows.

Required Skills

• Strong analytical and problem‑solving abilities with keen attention to detail.
• Excellent written and verbal communication skills in English; proficiency in SiSwati is an advantage.
• Proficiency with claims management software and Microsoft Office Suite.
• Ability to interpret insurance policy language and regulatory guidelines.
• Customer‑focused mindset with the capacity to handle sensitive situations tactfully.
• Effective time‑management skills and ability to prioritize multiple cases simultaneously.
• Team player who can collaborate across departments and contribute to a positive workplace culture.

Education

A Bachelor’s degree in Business Administration, Finance, Insurance, or a related discipline is required. Relevant certifications such as the Chartered Insurance Institute (CII) qualifications are considered a plus.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims handling, preferably within a general insurance environment. Experience with claim investigation, settlement negotiation, and regulatory compliance is essential.

Salary

The position offers a competitive salary range of SSP 15,000 to SSP 25,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and annual salary reviews are part of the compensation package.

Benefits

• Comprehensive health and life insurance coverage for employees and eligible dependents.
• Retirement savings plan with company contributions.
• Paid annual leave, sick leave, and public holidays in line with Eswatini labor laws.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering Old Mutual’s claims processes, systems, and compliance standards.
• Continuous learning opportunities through internal workshops, webinars, and external courses.
• Mentorship from senior claims professionals to accelerate skill development.

Working Environment

Old Mutual Eswatini provides a modern, collaborative office setting in the heart of Manzini, equipped with ergonomic workstations, reliable IT infrastructure, and a supportive team atmosphere. The company promotes a healthy work‑life balance, encouraging flexible work arrangements where operationally feasible.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Old Mutual careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview followed by an in‑person assessment at the Manzini office.

Equal Opportunity Statement

Old Mutual Eswatini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.