Guest Experience Manager Job Vacancy in Nhlangano, Eswatini – Hospitality

Job Description

Position: Guest Experience Manager

Company: Sun International

Location: Nhlangano, Eswatini

Experience: 5+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: SSP 30,000 – 45,000 per month

Vacancies:1

Company Overview

Sun International is a leading hospitality group operating hotels and resorts across Southern Africa. The company focuses on delivering premium guest experiences while supporting local communities. Its presence in Eswatini adds a modern, service‑driven destination for both domestic and international travelers, creating a vibrant environment for career growth in the hospitality sector.

Job Overview

The Guest Experience Manager will lead the Guest Services team at Sun International’s Nhlangano property, shaping the complete guest journey from arrival to departure. This role collaborates with housekeeping, food & beverage, sales and marketing to ensure seamless service delivery and high satisfaction scores. The manager will also drive innovative initiatives that enhance loyalty and brand reputation. For more details, visit https://eswatinijobsearch.com/.

Key Responsibilities

• Design and implement guest experience strategies aligned with brand standards.
• Oversee front desk, concierge and guest relations daily operations.
• Monitor and act on guest feedback from multiple channels.
• Train and mentor staff on service excellence and problem solving.
• Work with revenue management to balance occupancy and satisfaction.
• Prepare performance reports highlighting key metrics such as NPS.
• Lead special projects like loyalty program enhancements.
• Ensure compliance with health, safety and hospitality regulations.

Required Skills

• Excellent interpersonal and communication abilities.
• Strong leadership and team‑building skills.
• Proficiency with property management systems and feedback platforms.
• Analytical mindset for data‑driven improvements.
• Flexibility to work evenings, weekends and holidays.
• Fluency in English; SiSwati knowledge is a plus.

Education

A Bachelor’s degree in Hospitality Management, Business Administration or a related field is required. Additional certifications such as Certified Hotel Administrator (CHA) are advantageous.

Experience

At least five years of progressive hotel experience, with a minimum of two years in a supervisory or managerial role overseeing guest services. Experience in upscale or luxury environments is preferred.

Salary

Competitive monthly salary ranging from SSP 30,000 to SSP 45,000, based on experience and qualifications, plus performance incentives.

Benefits

• Health insurance for employee and dependents.
• Paid annual leave and statutory holidays.
• Employee discounts on accommodation, F&B and spa services.
• Professional development allowance.
• Retirement savings plan with employer matching.

Training

• Comprehensive onboarding covering Sun International service standards.
• Ongoing leadership workshops and certification courses.
• Cross‑departmental rotations to broaden operational knowledge.
• Access to online learning platforms for continuous skill growth.

Working Environment

Sun International offers a modern, multicultural workplace that values teamwork, innovation and employee well‑being. The Nhlangano property features state‑of‑the‑art facilities and a supportive management team dedicated to fostering a positive work‑life balance.

Application Process

Submit your CV and a cover letter through the Sun International online careers portal. Applications are reviewed on a rolling basis; shortlisted candidates will be invited to a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Sun International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability or sexual orientation. All qualified applicants will receive consideration for employment.