E-commerce Operations Manager Job Vacancy in Mhlume, Eswatini – Retail

Job Description

Position: E-commerce Operations Manager

Company: Shoprite Holdings Ltd

Location: Mhlume, Eswatini

Experience: 3-5 years in e‑commerce operations or retail management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: E‑commerce & Operations

Salary: SSP 30,000 – 45,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading pan‑African retailer with a strong presence across Southern Africa, including a network of supermarkets and hypermarkets in Eswatini. With a commitment to delivering quality products at affordable prices, Shoprite has become a trusted brand for millions of shoppers. The company’s Mhlume store serves a vibrant community, offering fresh produce, groceries, and an expanding digital shopping platform. As part of its strategic growth, Shoprite is investing heavily in e‑commerce to meet the evolving expectations of consumers who seek convenience, speed, and personalized experiences. This role supports the broader vision of creating seamless online shopping journeys, driving sales, and strengthening Shoprite’s position as a market leader in the retail sector. The opportunity aligns with key SEO terms such as Eswatini Jobs, Jobs in Eswatini, and Career Opportunities in Eswatini, reflecting the company’s dedication to local talent development and economic contribution.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end online retail function for the Mhlume store, overseeing order fulfillment, inventory synchronization, digital marketing coordination, and customer service excellence. Reporting to the Regional Retail Director, the manager will collaborate with IT, logistics, merchandising, and finance teams to ensure that the e‑commerce platform operates efficiently, meets performance targets, and delivers a superior customer experience. This position is central to Shoprite’s digital transformation agenda, playing a pivotal role in expanding the online footprint and increasing market share in Eswatini. For more information, visit our career portal at https://eswatinijobsearch.com.

Key Responsibilities

• Develop and execute the e‑commerce strategy for the Mhlume store, aligning with corporate goals and local market dynamics.
• Manage daily online order processing, ensuring accurate picking, packing, and timely dispatch.
• Coordinate with the inventory team to maintain optimal stock levels across both physical and digital channels.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery time, conversion rate, and customer satisfaction.
• Lead a cross‑functional team of e‑commerce specialists, warehouse staff, and customer service agents.
• Implement and optimize the online merchandising layout, product categorization, and promotional campaigns.
• Collaborate with the IT department to troubleshoot platform issues and drive continuous improvement.
• Ensure compliance with data protection regulations and secure handling of customer information.
• Prepare regular reports for senior management, highlighting sales trends, operational challenges, and growth opportunities.
• Drive initiatives to enhance the mobile shopping experience and integrate emerging technologies such as AI‑based recommendations.

Required Skills

• Strong analytical abilities with a data‑driven approach to decision making.
• Excellent project management and multitasking skills.
• Proficiency in e‑commerce platforms (e.g., Shopify, Magento) and ERP systems.
• Effective communication and stakeholder management across diverse teams.
• Problem‑solving mindset with a focus on operational efficiency.
• Customer‑centric attitude and ability to translate feedback into actionable improvements.
• Knowledge of logistics and supply chain processes in a retail environment.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. Relevant certifications in e‑commerce, digital marketing, or project management are considered an advantage.

Experience

Applicants must have 3‑5 years of proven experience managing e‑commerce operations, preferably within a multi‑store retail environment. Experience in a fast‑moving consumer goods (FMCG) or supermarket context is highly desirable.

Salary

The compensation package ranges from SSP 30,000 to SSP 45,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with company matching.
• Employee discount on all Shoprite stores and online purchases.
• Paid annual leave and statutory holidays.
• Professional development budget and tuition assistance.

Training

• Comprehensive onboarding program covering Shoprite’s systems, policies, and e‑commerce tools.
• Ongoing training workshops on digital marketing, data analytics, and customer experience.
• Leadership development courses for career progression within the retail network.

Working Environment

The role is based at the Mhlume store’s headquarters, offering a modern office setting with access to collaborative workspaces and state‑of‑the‑art technology. Employees benefit from a supportive culture that values innovation, teamwork, and community engagement. Shoprite actively participates in local initiatives, reinforcing its reputation as a responsible corporate citizen in Eswatini.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment. Additional resources are available at https://www.kenyajobsearch.com/.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.